Quality Assurance and Audit Manager - Hertfordshire

Hertfordshire County Council
Competitive Salary
08 Sep 2017
22 Sep 2017
Contract Type
Full Time

Quality Assurance and Audit Manager
REPORTS TO: Service Manager Independent Review Team
TEAM: Policy & Practice Team
DEPARTMENT: Children's Services

To drive Children's Social Care performance improvement by coordinating and reporting on a range of annual themed audits, and monthly whole service audits. In addition, to work with Children's Social Care managers, Learning and Development and the HSCB to ensure the learning outcomes from such audits are embedded in practice and that outcomes for children improve.


Oversee the development and implementation of robust audit and quality assurance processes that meet external inspection requirements and enable Children's Services to monitor, evaluate and continually improve the effectiveness of its arrangements to safeguard children in Hertfordshire. This includes:

  • understanding and applying statutory requirements and high professional standards in quality assurance
  • involvement in and design of quality audits
  • analysing results and making recommendations for improvements to Senior Managers
  • identifying areas of risk in performance
  • Liaison with Learning and Development to ensure Learning Outcomes are incorporated into training where relevant
  • Liaison and coordinating with HSCB and partner agencies ( where appropriate) with respect to audit alignment and training outcomes
  • developing, tracking and reporting on action plans including audits, Individual Management Reviews ( IMR's), Partnership Care Reviews ( PCR's) and external inspections
  • Ensure quarterly reports of qualitative and quantitative outcomes are completed for consideration at Performance Board
  • Carry out and oversee Independent Management Reviews as required.
  • Participate in the regional quality assurance group to share best practice and learning.
  • Supervise and manage one or more Policy and Practice Development Officers
  • Lead management responsibility for the development and maintenance of the Children's Social Care procedures in partnership with the independent contractor who has been commissioned for the purpose; ensuring these procedures comply with legislative requirements and guidance and are effectively communicated
  • Provide interpretation of national policy initiatives, legislative and guidance changes and their impact and / or implications for CS social care services for children and drafting briefings for Board members.

The duties and responsibilities listed above describe the post as it is at present. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.


Safeguarding children and adults is of utmost importance to Hertfordshire County Council. The Council requires employees to abide by legislation and best practice to enable Hertfordshire to achieve this. This role has been identified as requiring a Disclosure & Barring Service (DBS) check or Basic Disclosure. You must therefore ensure that any relevant criminal record check application is completed and returned as requested by the Council, as this is deemed a contractual requirement of employment. In addition, you consent to allow the Council to retain a copy of the disclosure certificate within your personal file.

It is a contractual obligation to disclose any cautions, reprimands or convictions and to update your manager of any changes to your status whilst in employment. Enhanced DBS roles will be reviewed periodically during employment, by means of DBS Dip Sample or three yearly rechecks. Failure to disclose changes to your status may be detrimental to your employment and you may be subject to disciplinary action.

Please note that additional information referring to the check is in the guidance notes to the application form. If you are invited to interview you will receive more information.


Hertfordshire County Council is determined to take action to ensure that our belief in diversity and equality of opportunity is integral to everything we do. It will inform every area of activity; from the way we provide services to the way we employ our staff. It is a central responsibility of all councillors, managers, staff and partners. The council's equality policy 'Putting People First' is available on hertfordshire.gov.uk, on the internal intranet or from your line manager.


It will be the duty of every employee while at work to take reasonable care for the Health and safety of themselves and of other persons who may be affected by their acts or omissions at work.


Public Authorities must ensure that all members of staff in customer facing roles, whatever their nationality or origins, are able to communicate the English language fluently with the general public, verbally and in written format.


Please provide a supporting statement which includes examples and evidence of when you have demonstrated the attributes listed below.

You will be expected to address each point separately and in the order listed.

If you do not complete a full supporting statement in the requested format, your application may be rejected.

Education, Training and Qualifications

  • Qualified Social Worker HCPC registered (essential)
  • Educated to degree level/management qualification or equivalent experience.

Experience & Knowledge


  • Experience of working in Children's Safeguarding Services in a professional capacity
  • Experience of managing conflict and change
  • Experience of working in a complex multi-agency environment
  • Experience of managing staff through both line management and project team arrangements
  • Knowledge of safeguarding children and the legislative and policy drivers behind the work of local authority Children's Services


  • Experience of developing and implementing quality assurance processes including case audit.
  • Experience of managing projects
  • Experience of developing and planning services

Skills and Abilities

  • Ability to lead improvement in safeguarding outcomes across the partnership by negotiation and persuasion
  • Excellent interpersonal skills; ability to recognise and respond appropriately to situations requiring tactful or diplomatic handling at all levels of the organisation.
  • Business focus and political awareness; ability to operate in sensitive political environments
  • Analytical skills; ability to interpret, summarise and draw conclusions from complex data and quality audits.
  • Ability to design and implement quality audits of safeguarding case work across different professional roles.
  • Personal impact and professional competence, so that senior managers trust the post holder to deliver well.
  • Confident and competent presentation skills for a range of audiences in politically sensitive situations.
  • Ability to lead, monitor, and motivate colleagues and teams
  • Awareness and sensitivity towards equality and diversity issues; understands and takes account of the implications of equality legislation and equality standards for local government.

To apply, please click on the 'Apply' button.