MOT Tester and Technician (L4)

Recruiter
Interaction Letchworth
Location
Stevenage
Salary
£25k per year
Posted
10 Aug 2017
Expires
16 Sep 2017
Qualified MOT Tester & Technician (Class 4) Job Purpose: As part of a service crew team operating as primarily Fast Fit Technician & MOT Tester, you will be required to repair and MOT Test/Retest class 4 vehicles to the standards of DVSA/VOSA Automated Test Lane requirements and perform and maintain all relevant documentation accordingly. All MOT’s are required to be carried out to the highest standard and within a suitable 45 minute time frame, promoting both the standards of the business and satisfying the needs of the customer. Likewise, all fast fit repairs are to be undertaken to the highest standard and within a timely fashion. You will also be expected to work as part of the centre service team, ensuring the appropriate support is provided to the service crew, thus ensuring both customer satisfaction is achieved and multifunctional working/support is provided. Customer excellence is priority and all colleagues will be expected to contribute to this ethos by presenting excellent communication, high levels of presentation and where required direct interaction with the customer. Technician Responsibilities: To competently undertake any necessary fast fit repair as directed by your Centre Manager To communicate at high levels to management/checkout operators ensuring deadlines are met and customers are satisfied Where required to be involved in the pricing of repairs and the communication to the customer To thoroughly quality check all work undertaken and seek advice/support when required To work in a safe and clean environment & to be responsible for H&S at all times Where necessary to support and contribute to service crew duties and/or any other area of the centre MOT Testing Responsibilities: To successfully complete Class 4 MOT Tests adhering to DVSA/VOSA requirements. To communicate at high levels to management/checkout operators ensuring deadlines are met and customers are satisfied To update service crew on MOT Tests (passes & failures) To maintain MOT facilities as per company guidelines To identify any repair, or service requirements and communicate this to the checkout operator/Manager and where requested the customer directly Where required to be involved in the pricing of repairs and the communication to the customer Perform MOT repairs when required To thoroughly quality check all work undertaken and seek advice/support when required To work in a safe and clean environment & to be responsible for H&S at all times Where necessary to support and contribute to service crew duties and/or any other area of the centre General To greet approaching customers To identify customer service needs and explain pricing and processes where requested to do so To interact with the customer where required and explain any identified vehicle repair opportunity To carry out any other reasonable task as requested by your Centre manager This job specification acts as part of your contractual terms and in turn failing to adhere to any required tasks listed above may be considered breaching of your contractual terms. Person Specification Job Title: MOT Tester & Technician Location: ESSENTIAL DESIRABLE Education & Training - DVSA/VOSA Accredited - BTEC, NVQ 2 or equivalent in Motor Mechanics Any further mechanical education NVQ Level 3 Special Skills - Good written and verbal communication skills - Able to prioritise, organise and plan - Able to motivate others - Time management skills and the ability to adhere to deadlines - Able to work in a methodical and logical manner - Able to work with attention to detail - Can identify when there is a need to work with diplomacy, tact or discretion Experience - Previous DVSA/VOSA Testing experience Previous automated test lane experience Personality Approachable - Confident - Pro-active - Enthusiastic - Flexible Personal Circumstances - Flexibility - Driving license This job was originally posted as www.totaljobs.com/job/75354987