Senior Support Engineer
Senior Support Engineer We have a new and exciting opportunity for a Senior Support Engineer to join our dynamic and friendly team based in Stevenage during an exciting time of our organisation's development. As the successful Senior Support Engineer you will play an integral role helping us to achieve our corporate sales and revenue goals through high level support standards. You'll assist the Technical Services Manager in managing the team to ensure excellent support the rest of the team in the delivery of the Technical Services department key responsibilities. The Senior Support Engineer will be joining our support team comprised of 5 people who are helping support our leading Payments product being rolled out throughout the UK. The successful Senior Support Engineer will be securing long term relationships with key customers, supporting the development of the support team focusing on the improvement of processes to increase overall productivity of the team. As the successful Senior Support Engineer you will be key in supporting & developing improvements in ongoing training of the support staff to ensure their technical knowledge and problem solving capabilities are maintained at the highest level. You'll also undertake any task necessary to ensure our Payments business meets and exceeds all the objectives set by the business. Key skills needed for the Senior Support Engineer: - Strong knowledge of SQL & Microsoft IIS - Fluent with MS Office - Ability to work with and relate to technical subject matter - Excellent communication skills, with strong written and spoken English - Previous Helpdesk/Support experience This is a great opportunity for an intelligent and ambitious Senior Support Engineer to join a hugely successful company that always works with the latest, cutting-edge technology. It is an exciting time of growth and this role offers fantastic career progression with the aim to move in to a management positon fairly quickly. Senior Support Engineer Salary: £25,000 - £30,000 Benefits and Excellent Career Opportunities Location: Stevenage Start Date: ASAP Please apply immediately for consideration Understanding Recruitment is acting as an agency on behalf of this vacancy.