Complaints Administrator

Hamilton Fraser
16000.00 GBP Annual
29 Jul 2017
26 Aug 2017
Contract Type

Hamilton Fraser was awarded a government contract in 2007 to deliver a Tenancy Deposit Scheme for England & Wales. This award winning scheme is my deposits and is at the forefront of tenancy deposit protection and dispute resolution. Fast-forward 10 years and we have not only maintained our position but we have grown to provide tenancy deposit protection for the whole of the UK and Jersey.

We are currently looking for a proactive, hard-working, motivated individual to become part of our dedicated my deposits Complaints team. In the role of Complaints Administrator you will work closely with the Complaints Officers and be responsible for assisting with the logging and responding to complaints, processing of dispute payments and evidence and acting as first point of contact for complaints. A tailored training package will be provided to enable you to manage all tasks effectively.

To be considered for the role of Complaints Administrator, you will have:

  • A high level of English language skills with a proven ability to communicate clearly and concisely in writing, as well as verbally
  • Experience relating to complaint handling within a customer service environment.
  • The ability to analyse information and/or problems, identifying key issues and actions required to generate service improvements is highly desired.
  • The ability to effectively plan and organise, making the best use of time and resources.

The role will be based in our state of the art offices in Borehamwood, conveniently located near to the M25 & A1 and walking distance from Elstree & Borehamwood station. The hours of work are 9.00am to 5.30pm.