Customer Support Officer - Temp Immediate Start

2 days left

Mosaic Recruitment Ltd.,
9.00 GBP Hourly
27 Jul 2017
24 Aug 2017
Contract Type

This interesting, varied and challenging role requires candidates who have excellent customer service skills and can be both assertive and empathetic when assisting customers and resolving issues. The position is working for a large corporate organisation who are continually growing and could offer excellent prospects for growth and development.

The working hours for this position will be 35 hrs per week on a rota basis between the hours of 6am - 6pm and you will also be required to work one Saturday per month from 7am - 1pm.

The successful candidate will have excellent communication skills both written and verbal, be efficient and have good accuracy / attention to detail along with good organisational skills.

Key responsibilities;

- Completing daily, weekly tasks, in line with the Manager's requirements in order to hit agreed targets

- Confirming availability to work by outbound calling

- Supporting where and when possible by actions such as assigning cases, taking and chasing payments, booking hotels supply stationery etc.

- Answering and dealing with telephone or email enquiries or from Regional Managers and Officers

- Ensuring that all incoming requests are completed in a timely manner

- Request permission to remove goods when and where necessary

- Take and process the Hotel booking request across the Group

- Sending out auction letters, chasing up payments etc.

- Ensuring that the process of sending vehicles to auction is followed from the point of removal to sale

- Working with Managers to ensure all multiples are assigned out or sent for further trace etc.

- Assisting to spot issues via various diagnostics including analysing rogue batches/existing patterns and recovery rates

- Ensuring that all HPI and Permission to remove requests are dealt with in a timely manner and results relayed to the appropriate person swiftly

- Processing warrant transfer, COA & force completion forms to ensure the appropriate system has been updated

- Assisting with the administration of the Goods Removed, helping to deal with the debtor calls and Third Party claims. Passing calls to Manager where needed

- Ensuring that the process of sending vehicles to auction is followed from the point of removal to sale

- Keeping accurate records of vehicles held

- Proactively where possible contact customers by phone and email etc. to reduce chargebacks

- Ensuring all DVLA requests are entered accurately and advised of the results

- Identifying issues with start/finish times for PAYE staff

- Internet checks, as requested. e.g., Map

Other duties and responsibilities

- Income and expenditure reviews

- Payment arrangement & reviews

- Set new DD's

If you have the relevant skills and experience for this role please apply.