Scheduling Administrator

1 day left

Room At The Top Recruitment
18000.00 GBP Annual
21 Jul 2017
18 Aug 2017
Contract Type

Scheduling Administrator

Our client based in Cheshunt is recruiting for a Scheduling Administrator/Coordinator to join their friendly team. The hours for the role are 8:00 am - 5:00 pm Monday - Friday and the salary is GBP18,000. The role of the Scheduler will to maintain and improve support to the field based installation and management team, by working within the back office support team to provide the following in an efficient, well organised and timely manner:

  • Prepare updates for Schedule of Works (SOW) calls/ meetings
  • Track all SOW jobs ensuring their completion
  • Update escalations when required
  • Get update from site admin team regarding jobs in the queue
  • Answer emails - prioritising emails that are urgent
  • Prepare SOW report - explaining if any are company fails and why
  • Communicate information between civils and cabling
  • Ensure all correspondence with site is emailed over
  • Telephone and system support
  • Client liaison
  • Key performance measure reporting
  • Pre-calling and customer appointment confirmation
  • Liaise with staff in other departments and with external contacts
  • Respond to telephone and email enquiries
  • Able to deal with customer complaints
  • Able to provide solutions to problems
  • Accessing databases to obtain information for the department
  • Produce and maintain excel spreadsheets when required by colleagues
  • Forecasting / scheduling experience
  • Ability to multi task in a fast paced environment

Post Specific Skills, Experience Qualifications, Person Specification:
Essential Knowledge:

  • Proficient use and knowledge of software such as MS Word, Excel, Outlook and Power Point
  • Recognised academic training.
  • Working knowledge of pc systems & client liaison protocols and customer liaison
  • Experience in Telecoms (BT, Virgin Media, Vodafone etc), Engineering or call centre

Essential Skills:

  • Excellent communication skills
  • Complaint handling experience
  • Due diligent with an eye for detail
  • Able to organise and prioritise work/tasks
  • Be able to work and compile data and reports
  • Ability to work with minimum supervision
  • Ability to work within a team
  • Able to balance competing priorities and meet personal targets within a fluctuating & demanding workload.
  • Attention to detail
  • Flexibility with working hours
  • Strong analytical skills

Essential Attitudes:

  • Safety focus
  • Customer focus
  • Positive and flexible approach
  • Professional
  • Honesty and Integrity
  • Open to innovation
  • Open to collaboration
  • Right first time approach
  • Proactive with the ability to think ahead
  • Committed to Business Objectives
  • Strong personality and professional attitude

Thank you for your interest in this vacancy. Due to the high number of applications, we sometimes find it difficult to respond to all candidates. To ensure your application is not overlooked it is important that you highlight any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful on this occasion.